Effective telephone skills are paramount for dental front desk teams as they serve as the first point of contact between the practice and its patients. In an era where patient experience is a key differentiator in Dentistry, mastering telephone skills is indispensable for dental front desk teams.
| ▶️ Having a Welcoming Phone Greeting |
| ▶️ Principles of Placing Callers on Hold |
| ▶️ Placing a Caller on Hold to Answer Another Call |
| ▶️ Protocols for Handling Phones When Other Patients are Present |
| ▶️ Transferring a Call |
| ▶️ Taking a Good Message |
| ▶️ Overdue Reminder Calls |
| ▶️ Handling Phone Shoppers |
| ▶️ Callers Seeking a Second Opinion |
| ▶️ Dealing with Upset Callers |
| ▶️ New Patient Phone Calls |
| ▶️ When Callers Demand to Speak to the Dr. |
| ▶️ Dealing with Sales calls |
| ▶️ Patients Asking For Records |
| ▶️ Front Desk Coverage for Lunch Breaks |
| ▶️ Handling Dental Emergency Calls |
